Support
A person reads
every one of these
Email is the fastest route and the one we watch most closely. We answer within two working days, and usually the same day.
The registered postal address for written correspondence is published in full on the legal notice page.
Mentions légalesWrite to us
This form opens your own email client with the subject filled in. Nothing you type here is sent to us before you press send in your own client.
What to include
A reading looks wrong
Send the garment name and what you expected. If a reading is plainly wrong for the garment we re-run it and credit the attempt back. Include the photograph only if you are happy for us to look at it.
Billing, renewal or cancelling
Cancelling is one click from Usage and subscription and does not need us. If a charge does not look right, send the date and amount and we will trace it.
Withdrawal within 14 days
Write to us, or use the standard withdrawal form on the Droit de rétractation page. No reason is required.
Data, deletion and access
You can delete a garment and its photographs yourself at any time. For a copy of your data, or full account deletion, ask here and we will complete it within one month.
Consumer mediation
If a written complaint to customer service has not settled a dispute, you may refer the matter free of charge to the consumer mediator, in line with article L.612-1 of the Consumer Code. The mediator's name, postal address and website are published on the dedicated page and in the terms of sale.
Médiation de la consommation